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Privacy Policy

Welcome to the website of Ïstellas Luxe Couture ( the “Website”).

This privacy policy describes how your personal information is collected, used, and shared when you browse our Website or you make a purchase on our Website and is given in pursuance to, and for the purposes of, art. 13 of the EU Regulation 2016/679.

We inform you that this privacy policy is provided only for this Website and not for other websites consulted by the user via a link which may me published in the Website but referred to other websites. 

DATA CONTROLLER

CO.& CO. SWIMPROJECT di Antonio Cocco (hereinafter referred to as "Company"), with registered address at Via dei Punici n. 20, 09123 Cagliari, Italy, with VAT number 03857540920 and registered with the C.C.I.A.A. Chamber of Commerce of Cagliari (IT) under number CA-302478 is the data controller of users' personal data who consult and use this website. You can contact the Company by sending an email to the following address: info@istellasluxecouture.com. 

METHODS USED BY THE COMPANY  TO TREAT YOUR PERSONAL DATA

The data you provide us with is processed by persons designated by the Company. The designated persons may carry out consultation, use, processing and comparison operations, along with other appropriate processes, including automated searches, but only in cases where this has been explicitly authorized. The data will be processed using computerized, telematic and paper-based tools and support, in compliance with legislation to guarantee the security and confidentiality, as well as the accuracy, in updating and relevance of data regarding the stated purposes. The Company may also use cookies in some areas of the Website. For this part of personal data processing, we ask you to read our Cookie Policy below. Additionally, on our Websites you may also find social buttons/widgets, or "buttons" depicting the icons of social networks (e.g., Facebook and Twitter) and interactive social walls (e.g. wall presenting photos from Instagram using a hashtag) which present content from social networks. These "buttons" allow users who are browsing the website, to reach and interact directly with social networks through a "click" which acquires data relating to your visit. Except for these cases, where you spontaneously click to share your browsing data with the chosen social networks, the Company does not share any navigation information or user data acquired through its sites with social networks. In any case, when a user browses the Website, they accept the terms and conditions of use of the Website, in addition to the provisions of this Privacy Policy and Cookie Policy. Therefore, if you do not accept these terms for browsing our Website the Privacy Policy and the Cookie Policy, please do not access or use the content and services offered through it.

CATEGORIES OF PERSONAL DATA WHICH IS PROCESSED

Data while browsing the Website

Whilst visiting our Website, IT systems in charge of its operation acquire data (e.g. IP addresses, domain names, URL's) the transmission of these is implicit and necessary for the Internet to function. The Company uses this data for the sole purpose of allowing users to navigate and obtain anonymous statistical information on the use of the sites, to check its correct functionality, or to investigate responsibility in case of possible computer-related crimes.

Data provided voluntarily by the users

By sending a message to the Company, signing up for our newsletter and filling in forms in the Website or processing an order you provide your data voluntarily to us. These data are necessary in order to execute the contract of sale of products or pre-contractual measures adopted according to your request. We may also collect the information shared by you via social media.

LEGAL BASIS FOR PROCESSING YOUR DATA

Browsing our Website

The Company uses this data for the sole purpose of allowing users to navigate and obtain anonymous statistical information on the use of the sites, to check its correct functionality, or to investigate responsibility in case of possible computer-related crimes.

Purchase of products

The data you provide us with will be used to process your purchase orders and related activities (shipment of goods, billing, payment processing, etc.). We process such data as we need to execute the contract of sale of products, or pre-contractual measures adopted according to your request.

Newsletters

By signing up for our newsletter you authorize us to send promotional communications that are not generalized but may be targeted. Meaning that we may process the data we receive in order to divide the subscribers into separate groups by language, gender and country of origin. Thus, the newsletter sent to you, is as close as possible to what you may have requested and what may interest you. We only use the data requested in the registration form with your consent.

Customer care

We offer a support service (via email) for all your needs relating to the purchase of our products, or the use of our services. In some cases, we may ask you for personal information if this is necessary in order to respond to the requests you make to us.

Direct Marketing

We may send commercial communications, as well as, carrying out market research and surveys to measure your level of satisfaction concerning products related to the Company’s products by email, mobile phone and traditional written mail. We only perform direct marketing activities subject to your consent.

Profiling

We may use data to make use of individual services for "profiling", or, the analysis of social composition of consumers based on age, gender, country of origin, profession, consumption habits, etc. Profiling requires data processing to be carried out which enables us to create consumer groups divided by market segments based on a minimal set of elements (e.g., gender, country of origin), and more advanced profiles based on preferences, online behaviour and previous purchases. This activity has a dual purpose: to enable us to develop products and services with features that correspond with our consumers preferences and to allow us to send you advertising messages in line with your styles and interests. In order to understand your styles and interest in our products and our communications, we may also use automated systems that do not, in any case, entail legal effects or other significant effects for the customer. The above is subject to your consent. As described above, we may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by using the links below: 

- Facebook: https://www.facebook.com/settings/?tab=ads 

- Google: https://www.google.com/settings/ads/anonymous 

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Anti-Fraud measures

With regards to online purchases, verification of correspondence between the purchasing subject and the holder of the selected means of payment will occur. This processing is based on the Company’s legitimate interest to prevent and combat fraud.

COMMUNICATION OF YOUR PERSONAL INFORMATION 

The Company only communicates personal data to third parties when it is necessary and functional in order to achieve the data processing purpose pursued in accordance with the service you have requested. In general, the data acquired during navigation may be known by third-party companies that provide the Company with technical assistance and data processing services appointed for this purpose.  For example, we use Shopify to power our online store, you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

The data collected through individual services and for the purposes indicated in this statement, are normally communicated through the following subject categories:

  • subjects to whom the right of access is granted by law or regulation (e.g. public security authorities and police forces);
  • companies belonging to the Company as applicable;

• data processing and IT service companies as applicable;

• companies and firms providing consultancy services;

In particular, some specific services provided through our Website also include communication through additional subject categories, such as:

• purchase of products: companies that provide payment services, Paypal, shipping companies, financial institutions, companies that provide mailing and correspondence services.

In case of explicit request and in circumstances authorized by law, the data may be communicated by the Company to Public Security Authorities and to the police forces. The Company does not normally circulate your data. The data and cookies the we collect remains on our systems for a limited period of time. The specific retention period will vary according to the reason for processing your personal data. Investigations of responsibility for computer-related crimes, for which a legal obligation or a request by the authorities could require conservation for a longer period. The data provided by you voluntarily will be kept for the time required to fulfill the contractual obligations as well as the obligations imposed by law in relation to the performance of the sales activity. 

TRANSFER OF DATA TO NON EU COUNTRIES 

Personal data collected through this website may be transferred outside the EU.

YOUR RIGHTS AND HOW YOU CAN EXERCISE THEM

You can exercise your rights in accordance with art 15-22 of the EU Regulation 2016/679 by writing an email to info@istellasluxecouture.com. In some cases, we may request a copy of an identification document, if required in conjunction with your request, to enable us to verify your identity. 

Right of access 

You have the right to know if your personal data is being processed and if confirmed, to obtain a copy of such data and be informed about: the source of the data, the categories of personal data processed, data recipients, the processing purposes, the existence of an automated decision-making process, the data retention period and the rights provided by the Regulation. 

Right of rectification 

You have the right to obtain a rectification of data in our possession that concerns you or to update data that is incomplete. We remind you that when you provide your data to use our services, you guarantee its authenticity and accuracy. You yourself, can help us ensure that your data is always accurate by communicating updates to info@istellasluxecouture.com

Right of erasure 

You have the right to request the erasure of your personal data if it is no longer needed for the purpose for which they were collected, or if we are no longer authorized to process this. 

Right of restriction of processing 

You have the right to obtain processing restrictions in the following cases:

a) you objected to the accuracy of personal data. You can request processing restriction for the period in which we will verify the accuracy of your data;

b) we are not authorized to process your data and instead of deleting them, you can request a limit in their usage;

c) where the data in our possession, although no longer necessary for us for the processing purposes for which they were collected, are required for the investigation, exercise or defence of a right in court;

d) you oppose processing based on our legitimate interest. You can ask us to limit processing, pending verification of the precedence of our legitimate reasons, regarding those that are your responsibility. 

Right of consent withdrawal 

You can withdraw your consent in relation to all processing of data that requires it. 

Right of data portability 

In the event that we process data based on your consent or in the implementation of a contract, or if the processing is carried out by automated means, you can exercise the right of data portability. You will then be able to receive the personal data you have communicated to us in a structured format, commonly used and readable using an automatic device. You can also request to forward your data directly to another company, as long as this is technically possible. 

Right of opposition 

You have the right to object to the processing of your personal data at anytime based on our legitimate interest, including profiling. 

We also inform you that you have also the right to file a complaint with the competent data protection supervising authority. 

CHANGES TO THIS PRIVACY POLICY

We periodically reserve the right to update the content of this Privacy Policy. We therefore invite you to read our privacy policy on a regular basis to be up to date with the latest changes.

Last Update: February  2020